Frequently asked questions
Quick answers for senders in Canada — from Toronto to smaller communities nationwide.
How do I track my parcel?
Use the tracking page with your airway bill or reference number. Updates appear as your shipment is scanned through our network.
What items are restricted?
Hazardous materials, illegal goods, and certain batteries may be prohibited or require special handling. Tell us what you are shipping when you book so we can advise.
Do you ship internationally?
Yes. Transit times and documentation depend on origin, destination, and contents. We can help with commercial invoices and customs-related questions.
How are prices calculated?
Rates depend on weight, dimensions, service speed, and lane. Share Canadian postal codes (e.g. K1A 0B1 format) or US ZIP codes at either end — we can quote in Canadian dollars before you book.
Do duties and taxes apply?
For imports into Canada, CBSA may assess duties, GST, or provincial taxes depending on the shipment value and classification. We help with paperwork; final assessments are made by customs authorities.
What if my parcel is delayed?
Contact us with your tracking number. We will investigate with our operations team — including severe weather or rural carrier handoffs common in Canada — and update you on next steps.